BITS is a leading provider in supporting financial institutions with a full suite of network, internet, telephone and call center services.  Their engineers and management team are top notch.  With over twenty years of running in-house services with a complex setup of multiple vendors to manage, BITS offers our financial institution the peace of mind that they can support our infrastructure with the latest technology and the highest level of security services.  BITS allows Penn Community Bank the opportunity to get back to what we do best and that is taking care of our customers and offering great products and services.

I have had years of experience running the operations and IT for a large commercial bank. Now as the CEO of a smaller institution, I simply did not have the budget to hire the same internal IT resources.  For over 10 years now, BITS has served as an extension of my internal IT team, providing all highly certified cisco engineers to keep our network and telecom infrastructure up and running 24/7.

Our relationship with BITS as a hosted Unified Communications partner has been a first rate experience all around. The solution, the service, and the value are all are best-in-class. We’re able to benefit from having a local account manager who knows the unique challenges of our business, secure remote high-availability data centers, highly accessible/responsive certified engineers, and the best platform on the market. To implement and administer an on premise UC system on our own would be an order of magnitude more expensive, introduce unnecessary risk, wouldn’t be nearly as robust or resilient, and would be a constant drain on internal resources to troubleshoot and maintain. Even other hosted VoIP providers can’t match BITS’ industry-specific expertise, and that is increasingly important in this heavily regulated environment. I’m so glad we have a trusted voice partnership with BITS and would recommend them to any financial institution to handle all telecommunications needs!

“BITS helped us free up significant internal resources from managing our phone system, firewall, telecom lines and router management as well as provide significant disaster recovery and business continuity capabilities. Rather than having our internal IT resources focus on managing these resources, we have repurposed those resources to now focus on more strategic IT initiatives and services that will benefit our customers.   They also make compliance easier for us. They provide us with all required regulatory documentation including SOC2, financials, DR testing, etc. at no additional charge.”

“We decided to do business with BITS because we wanted a service provider who understands a community bank’s regulatory compliance, operations and technical requirements, yet small enough to care about my business. For me, dealing with one of the telecom giants is like dealing with a ‘too big to fail national bank’ – nominal service, limited ability to escalate and no service flexibility.”

“Our relationship with BITS and their staff has done nothing but gotten stronger since we retained their services. I would highly recommend them to anyone looking to upgrade the telecommunications in their institution.”