We all get a lot of emails every day. Emails from coworkers, direct emails from partners, indirect emails from a mailing list, and emails from unsolicited vendors or companies. Let’s be honest, it’s hard to give every email your complete focus. We understand that. Communication is extremely important, and emails definitely have a place in ensuring successful communications. Due to the current Covid-19 pandemic, many people are working from home or another remote location and learning how to best communicate with colleagues that they normally could talk to in person.
Internally at BITS, we have established an “email etiquette guide” that we all try to follow even in so-called normal times to make sure that our communication with each other – and with our customers – is the most effective. While we may occasionally slip-up and not follow our rules completely, we wanted to share our tips, in hopes that they can help improve your communication practices, as well.
When sending meeting invites, use the same logic as applied to email etiquette:
We want to remind you that email or video/phone meetings may not always be the most effective way to communicate. Sometimes, it’s easier and more productive to send a message to a colleague in Webex Teams or another messaging program, create a project space in Teams for quick collaboration, or…even pick up the phone and directly call someone.
What are your best tips when communicating via email?