We’re raising our own hands over here. We know we’re guilty of this ourselves. I can think of a handful of examples where I have to ask someone to send me a file link or message again because I know I saw it somewhere…but where exactly was that again?
At BITS, we use a number of different tools to communicate and collaborate with each other and our customers. So that message that I’m looking for may have been sent in an email, a personal Webex Teams message, a Webex Teams Space, on Microsoft Teams, or even in a text message, a shared OneNote page or LinkedIn message, not to mention that it could have been part of a conversation on a phone call, voice mail, or during a Webex Meeting. It could have been something that I saw on Sharepoint (on a number of various team pages or product sections) or a video on Microsoft Stream, or even a note that was added to Microsoft To Do. Exhausting, right? Wait, it might be on that sticky note or in my notebook that day.
This is “omni-channel overload” and the search is on for a way to lower the stress of working with multiple tools and applications…and how to be more focused productivity and actually getting things done.
If you’ve watched The Office, you may remember an episode where Ryan solicits his coworkers to invest into a new technology that he wants to develop called WUPHF.com, which sends an alert (i.e. a WUPHF) to all of his devices when someone tries to get in touch with him. Inspired by his on-again, off-again girlfriend Kelly, he wants to create WUPHF because she’s frustrated that she can never get in touch with him when she wants. Because this episode was from 2010, his devices include a home phone, cell phone, email, home screen, Facebook, and Twitter.
Smart phones give us some WUPHF-like features – with notifications on the home screen for almost every kind of app imaginable. But how does this help in your daily work life, especially when there’s a large number of apps and programs we use every day?
These apps are designed to improve communication and productivity. But how productive are we when we’re searching multiple places to find anything?
My journey to find ways to hack productivity are always evolving and omni-channel overload is just one of the obstacles that continually gets in the way. Here’s how I try to manage my omni-channels. The Get Things Done methodology has been one of my driving factors in this journey.
While we don’t have a WUPHF solution for omni-channel overload, we do suggest the above tips. What are your tips for staying organized when dealing with multiple platforms or applications?