Over the past year, communicating with your customers over the phone has become an even more essential way for your bank or credit union’s staff to service your customers. None of us would have predicted a scenario where branch offices would be closed for months at a time, and the main way you’d be helping your customers or members would primarily occur over the phone.
While mobile banking can certainly help your customers, sometimes they just need to talk to someone to answer their question or support their account. During these calls, your customers need to be able to actually hear and understand your customer service representatives. Are you willing to sacrifice customer satisfaction with a less-than-ideal phone system?
Your customers deserve a better than “just good enough”. Most companies don’t care about your voice quality and the underlying network it runs on, creating the finger-pointing game when it comes to bad voice or video quality. Do you blame the company who sold you the phone system, the carrier, or your network infrastructure?
At BITS, we take your voice quality seriously, because voice is our business. We bring 16 years of experience with solutions designed exclusively for financial institutions like yours.
Our team of engineers is focused on all aspects of your phone system, from creating the best environment for your specific needs, standardizing dial plans, structuring department flows, training staff members, managing quality, and providing guidance to best secure your phone system against threats. Our support engineers monitor both your voice and network to make sure you customers get the best quality possible.
Reach out to us today to learn how we can help you best serve your customers with a high quality and secure phone system. Learn more at bits.us/voice.