Voice Support Engineer

Location: Newark, NJ

Compensation: Commensurate with Experience

Employment type: Full Time

Position Description

Do you want to work as part of an exceptionally talented and supportive team who drive each other to excel? Our team has an opening for a talented Voice Support Engineer with exceptional communication skills and well versed with Cisco Networking and Voice Technologies. We take pride in providing our staff with the necessary tools to drive their own success in a rapidly growing company.

Position Responsibilities

Provide support related to customer requests for changes of phones, hunt groups, dial peers, and other supporting voice features. Monitor, identify and respond to problems in the Network Operations Center (NOC). Monitor and troubleshoot the voice communications system and applications. Detect and respond to infrastructure alerts, escalating to appropriate parties if necessary. Use network management tools to determine nature of outage and resolve problems.

  • 3-5 years of applicable work experience in the Cisco IP Telephony/VOIP support or network services industry
  • Additional experience in Help Desk, Network Operations and Systems Administration
  • A working knowledge of wide area and local area networking disciplines
  • Familiarity with network management tools
  • Proficiency working with software and hardware tools to remotely identify and diagnose Cisco IP Telephony/VOIP problems
  • Capability of resolving complex IPT/VOIP problems involving Cisco Communications Manager, Unity Connection, Contact Center, and other collaboration solutions
  • Experience with a trouble ticketing application
  • Strong customer service and interpersonal skills
  • Comprehensive verbal and written communication skills
  • Cisco CCNA/CCNP Voice/Collaboration or related experiences is preferred
Benefits and Incentives
Salary Range: Inquire within
Bonus: Yes – up to 10% of your annual salary
401K Matching Up to 4%
Medical Benefits: Employer pays up to 97% for you and your family
Dental: Employer pays 100% for you and 70% for your family.
Vision: 100%
Group Life Insurance: Yes
Short/Long term Disability Yes
Voluntary Life Insurance: Yes
Vacation: 23 days per calendar year (Including: Sick and PTO)
Holiday pay: 10  days per calendar year
Bereavement Leave: Up to 5 days
Jury Duty: Yes
Transportation Benefits: Yes
Employee Referral Bonus: Yes
Educational Assistance: Yes, based on current role needs
Wellness Program: Yes
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