Our all-in-one, next generation telecommunications platform provides community financial institutions with significant savings, unmatched efficiency, simplified compliance, and peerless, always-on customer support.
What is our complete solution?
Our complete solution combines our Voice (phone), collaboration and network solution to develop the most comprehensive service offering tailored to community financial institutions (community banks and credit unions).
Centralized connectivity to core processors and other service providers.
Our entire solution is delivered with built-in security and redundancy from the branch location to the BITS Datacenter, with around-the-clock monitoring.
Additionally, through our convenient long-term contracts all software and hardware upgrades costs are included; normally a significant cost to your financial institution.
Get back to focusing on what matters most
Through leveraging a trusted partner like BITS and outsourcing non-bank related functions, your financial institution can focus on its core business and let an industry expert worry about keeping your network up and running at all times.
By transferring the day-to-day management and responsibility of your voice and data network, your institution will gain the strategic advantage of improved operations as well as an efficient means to grow without the added burden of increased capital expense.
BITS customers are benefiting from the latest innovations in technology, all at a fraction of the cost to build a solution on their own.
Security is our number one priority
Protecting your financial institution from malicious attacks continues to be a growing concern. With threats and attacks coming in all directions, your financial institution needs an extensive layered security approach.
We understand that security has a wide spectrum, touching every aspect of technology and network infrastructure. Our goal is to help customer build a layered security architecture, starting with our centralized and high availability internet defense solutions. Partnering with Dell SecureWorks, we provide around the clock protection, monitoring, and analysis of critical firewall and intrusion detection/prevention systems. This information is available to customers via dashboards and reports, through the Dell SecureWorks and MyBITS Community (portal).
And, we don’t stop there. Through other strategic partnerships, BITS provides customized cloud based solutions to provide more protection from growing web and application based threats with Cloud Based Web Security, also known as URL/Content filtering. This solution is customizable to your institution’s policies, and managed by the customer.
Financial institutions continue to face an increasing number of complex regulatory mandates. Preparing for an internal audit or IT exam, performing risk assessments, and assuring compliance with increasing regulatory guidelines, requires significant time and resources. Failure to properly manage and maintain your financial institutions telecommunications network could impact your ability to assure Business Continuity, Disaster Recovery, and Customer Privacy.
The BITS Complete Solution allows financial institutions to improve regulatory compliance by limiting the number of vendors, and potential exposure associated with critical network management, voice over IP solutions, data transport and network security.
BITS simplifies compliance by centralizing firewalls and intrusion monitoring systems, enhancing network security, replacing legacy branch (WAN) communications (Frame Relay, Point-to- Point, or other types of broadband connections), removing unnecessary network components, and eliminating antiquated standalone phone systems. Our next generation network is specifically engineered to not compromise network redundancy, performance, or security.
To help our customers with audit preparations we provide security and audit certifications, network diagrams, and product descriptions which decrease internal work efforts required for proper vendor management practices, via our MyBITS Community, absolutely FREE of charge.
Until BITS was established, financial institutions have been forced to deal with multiple service providers for:
Core processing circuits
Data circuits to connect branches together
Voice hardware vendors
Data Network vendors
Network security companies (IDS/Firewall)
Support & maintenance companies
Multiple vendors tie up internal resources, create inefficiencies, drive up costs, and generate finger pointing when something goes wrong.
BITS understands, time is money. We consolidate all these services by providing a proven all-in- one solution designed specifically for community financial institutions, allowing you and your staff to get back to focusing on your customers and being a bank.
Helping Your Business Grow
BITS provides the most scalable solution for any community financial institution, removing the burden and cost of adding resources to expand “piecemeal”. BITS removes technology barriers and their associated capital costs, as we operate a hosted and managed platform. Since there are no ‘bank-owned’ infrastructure limitations, costs to expand are low.
Unmatched Availability of Five 9’s Uptime (99.999%)
Our network and services are designed to provide full network redundancy and automatic failover to ensure optimal business continuity and service availability. With voice and collaboration services fully dependent on the underlying network, the ability to provide high availability is crucial. We don’t just stop at the network either. The BITS Voice and Collaboration solution is designed to provide a fully dynamic failover no matter what component of the solutions is impacted.
With always-on datacenters, located in geographically diverse locations, we centralize the management and monitoring of all services, while providing customers with the foundation for redundant voice, data, and Internet connectivity. To test this, we perform annual datacenter and service availability testing, with these reports provided to customers, and we encourage our clients to schedule individual testing with our Customer Service Center.
Round the clock support
It can be frustrating and time consuming trying to resolve voice and data related outages or complex issues when relying on multiple service providers. Finger pointing and coordination between vendors and carriers is far too common a result when trying to escalate critical problems.
BITS offers the ideal support for our customers. We provide a single point of contact for all your voice and data communication support including circuits, hardware, and connectivity. Having a single point of contact prevents any confusion of who to call when experiencing a problem. BITS owns any voice/data/Internet/hardware/circuit communications related problem related to our services until it’s resolved. The buck stops here, period.
BITS offers world class support by providing our customers with qualified and trusted engineers that can solve the majority of issues on a first call basis. Our support engineers are more than qualified technicians as they understand our customers related issues better than any other “telco-support” out there.
We support your network so you can support your customers. By using BITS managed network service you are free to focus on managing your business rather than managing your technology.
BITS is a leading provider in supporting financial institutions with a full suite of network, internet, telephone and call center services. Their engineers and management team are top notch. With over twenty years of running in-house services with a complex setup of multiple vendors to manage, BITS offers our financial institution the peace of mind that they can support our infrastructure with the latest technology and the highest level of security services. BITS allows Penn Community Bank the opportunity to get back to what we do best and that is taking care of our customers and offering great products and services.
Karen Shinn, EVP/CIO, Penn Community Bank
I have had years of experience running the operations and IT for a large commercial bank. Now as the CEO of a smaller institution, I simply did not have the budget to hire the same internal IT resources. For over 10 years now, BITS has served as an extension of my internal IT team, providing all highly certified cisco engineers to keep our network and telecom infrastructure up and running 24/7.
Frank R Giancola, President & Chief Executive Officer, Mariner’s Bank
Our relationship with BITS as a hosted Unified Communications partner has been a first rate experience all around. The solution, the service, and the value are all are best-in-class. We’re able to benefit from having a local account manager who knows the unique challenges of our business, secure remote high-availability data centers, highly accessible/responsive certified engineers, and the best platform on the market. To implement and administer an on premise UC system on our own would be an order of magnitude more expensive, introduce unnecessary risk, wouldn’t be nearly as robust or resilient, and would be a constant drain on internal resources to troubleshoot and maintain. Even other hosted VoIP providers can’t match BITS’ industry-specific expertise, and that is increasingly important in this heavily regulated environment. I’m so glad we have a trusted voice partnership with BITS and would recommend them to any financial institution to handle all telecommunications needs!
Blake Zackery, VP of IT, Hoosier Heartland Bank
“BITS helped us free up significant internal resources from managing our phone system, firewall, telecom lines and router management as well as provide significant disaster recovery and business continuity capabilities. Rather than having our internal IT resources focus on managing these resources, we have repurposed those resources to now focus on more strategic IT initiatives and services that will benefit our customers. They also make compliance easier for us. They provide us with all required regulatory documentation including SOC2, financials, DR testing, etc. at no additional charge.”
Rob McFarland, VP of IT, Capital Bank of Maryland
“We decided to do business with BITS because we wanted a service provider who understands a community bank’s regulatory compliance, operations and technical requirements, yet small enough to care about my business. For me, dealing with one of the telecom giants is like dealing with a ‘too big to fail national bank’ – nominal service, limited ability to escalate and no service flexibility.”
Stan Koreyva, Amboy Bank, COO
“Our relationship with BITS and their staff has done nothing but gotten stronger since we retained their services. I would highly recommend them to anyone looking to upgrade the telecommunications in their institution.”
Jeff Gump, Farmers & Merchants Bank, President & CEO