Network Solutions

The network lays the foundation for communications, collaboration, and applications is the critical component for every financial institution. The BITS solution enables the secure transmission of data, voice and Internet traffic between all customer locations, over an encrypted network. Each customer is setup with their own private network, to ensure that traffic between each location is kept secure and separate from any other customer.

Our network architecture provides connectivity options for primary and secondary circuits to your office/branch locations. Using leading telecommunications providers and technologies, we can deliver both private and virtual private network solutions to any location. Offerings range from MPLS, Point-to- Point, Private Ethernet, and broadband service connections. With two (or more) connections to a location, we offer a fully dynamic and automatic fail-over solutions, helping customer mitigate network downtime.

We enforce security best practices in every solution. We encrypt and protect all data traffic with the latest approved government security protocols. Encryption occurs across all network topologies Internet, MPLS, or point-to-point, providing secure transmission of your data over any connection to our datacenters.

An extensive vendor network

BITS connects to almost 100 different vendors and service providers, including Internet Service Providers and network carriers. In addition, we have established redundant and secure connections to most financial service providers in the industry, including Core Processors and ATM, providers. We act as the aggregation point for financial institution’s connectivity. By connecting to BITS – you will connect to a significant number of telecom and service providers in the industry.

We have our backbone infrastructure located in a secure and high capacity carrier hotel, which acts as hub for fiber backbone networks, like a ‘Grand Central Station’ for connectivity. Learn more about carrier hotels and what they can do for your financial institution by watching this short video.

Security is our number one priority

Protecting your financial institution from malicious attacks continues to be a growing concern. With threats and attacks coming in all directions, your financial institution needs an extensive layered security approach.

We understand that security has a wide spectrum, touching every aspect of technology and network infrastructure. Our goal is to help customers build a layered security architecture, starting with our centralized and high availability internet defense solutions. Partnering with Dell SecureWorks, we provide around the clock protection, monitoring, and analysis of critical firewall and intrusion detection/prevention systems. This information is available to customers via dashboards and reports, through the Dell SecureWorks and MyBITS Community (portal).

And, we don’t stop there. Through other strategic partnerships, BITS provides customized cloud based solutions to provide more protection from growing web and application based threats with Cloud Based Web Security, also known as URL/Content filtering. This solution is customizable to your institution’s policies, and managed by the customer.

Relationship based account management

We develop relationships with our customer and know them by name, not by account number. Our Network Solution provides customers with a single point of contact for invoices, outages and escalations.

In times of outages, we know how frustrating it is dealing with carriers yourself. Let us handle it for you, BITS has a greater influence when escalating outages, when compared with a community financial institution trying to escalate with a carrier directly. Our solution also allows your IT manager to go on vacation without their time off being interrupted to assist in network outages. And, we understand that time is money! By using our network service, you are free to focus on managing your business rather than managing your technology.

Unmatched Availability of Five 9’s Uptime (99.999%)

With always-on datacenters, located in geographically diverse locations, we centralize the management and monitoring of all services, while providing customers with the foundation for data and Internet connectivity.

Our network and services are designed to provide full network redundancy and automatic failover ensuring optimal business continuity and service availability.

With voice and collaboration services fully dependent on the underlying network, the ability to provide high availability is crucial. We don’t just stop at the network either. Internet access, and many of our third party connections are designed to provide a fully dynamic failover no matter what component of the solutions is impacted.

To test this, we perform annual datacenter and service availability testing, with reports provided to customers, and we encourage our customers to schedule individual testing with our Customer Service Center.


Service Matrix

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BITS Consulting Service
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BITS CompleteVoice & CollaborationNetwork
Communication Infrastructure Assesment
Network Design & Engineering
Voice Design & Engineering
Internet & Security Services
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BITS CompleteVoice & CollaborationNetwork
Internet Access
Advanced Centeralized Firewall (Fully Redundant)
Advanced Centeralized Intrusion Detection/Prevention (Fully Redundant)
Security Portal for realtime monitoring and reports
Web Content Filtering
Remote Access VPN
Wireless Solutions
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BITS CompleteVoice & CollaborationNetwork
Bank Wireless Network Access
Guestnet Wireless Internet Access
Wide Area Network & Telecom
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BITS CompleteVoice & CollaborationNetwork
WAN & Telecom Technology
MPLS
Broadband
Point-to-Point
POTS (Emergency, Fax, Analog)
Centralized PSTN Access via SIP
800 Service
WAN Access Medium
Fiber/Ethernet
Traditional Copper (TDM)
Coax Cable
Wireless
BYON - Bring Your Own Network
Hosted Unified Communications & Collaboration
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BITS CompleteVoice & CollaborationNetwork
Hosted Cisco Unified Communications Platform
Communications Manager
Unity Voicemail
Contact Center
Fully redundant platforms hosted in each BITS Datacenter
Features
Standardized Dial Plan
Call Transfer between branches
Voice Mail
Unified Messaging (voicemail/e-mail integration)
Single Number Reach
Operator Console
Ad-hoc Conferencing
Unlimited Call Paths (no "all circuits busy")
Unlimited Local & Long Distance Included
Auto attendent
Music on hold
Fax Solution Options
Custom call routing
Native queuing
Corporate Directory
Hosted Call Recording
Call Analytics - Reports
Customized Phone Display - Your Logo
Contact Center - Call Center Platform
Skills-Based routing
Agent Desktop application w/ phone Integration
Supervisor Desktop application w/ phone Integration
Supervisor agent-resource management tools
Call Menu
Custom Queuing
Wallboard - real-time Queue Status
Custom Reports
Collaboration
Cisco Jabber
Outlook Address Book "Click-to-Call" (with Jabber Chat)
Instant Messaging (Interal)
Presence - Desktop view of collegue status (with Jabber Chat)
Cisco Webex/Spark Solutions
Video Conferencing Capabilities
Desktop Collaboration
Service Installation
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BITS CompleteVoice & CollaborationNetwork
Design & Engineering
Project Management
WAN Connecitivy Ordering and Provisioning
Voice Services Ordering and Provisioning
Voice Solution Design and Consulting
Acceptance Testing & Customer Sign-Off
Hardware Procurement
Routers
Switches
Secure Voice Gateway
Telephones
Network and Voice Accessories
Customer Premise Equipment Staging and Configuration
Router
Switch
Telephones
Telephony Core
Customer Premise Equipment Installation and Activation
Router
Switch
Telephones
Telephony Core
Datacenter and Third Party Configuration
Voice Platform
Core Network
Third Party Integration
Internet and Network Security
Telephone Number Porting
Training
End User Phone Training (Onsite)
Super User and Admin Phone Training
MyBITS Community (Portal) Training
Security Portal Training
Managed Services
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BITS CompleteVoice & CollaborationNetwork
Incident & Problem Management
Incident Monitoring
Trouble Ticket Generation
Customer Notification
Isolation & Sectionalization
Vendor Management - H/W Maintenance
Vendor Management – WAN Services
Track / Manage Outage to Closure
Service Request Management
Voice Feature - Move, Adds, Change
New Phone Setup
Network Projects
Configuration Management (Included in SOC Report)
Device OS Config Troubleshooting
Device OS Config Change Support
Change Management (Included in SOC Report)
Change Management Process
Change Tracking/Validation//Reporting
Release Management (Included in SOC Report)
Device OS Patch Management
Device OS Update Management
Customer Service Center (CSC)
Operations Service Desk (L-1 to L-4)
Operations Service Desk (L-1 to L-4)
Remote Configuration & Troubleshooting Acces
MyBITS Community (Portal)
Compliance and Vendor Management Documentation
Support Ticketing Self Service
Network Performance Reporting
Business Continuity
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BITS CompleteVoice & CollaborationNetwork
BITS Datacenters
Tier 1 Datacenter in Carrier Hotel
Backup/Mirrored Datacenter 175 miles from main
Fully Redundant systems hosted in Datacenters
Annual Datacenter & Services Failover Testing
Customer requested failover testing
Client Networks
Meshed Primary Network Connectivity
Meshed Secondary Network Connectivity
Auto-Failover between Primary & Secondary
Application Defined routing design
Small Office / Home Office design
Branch Disaster Recovery Support
Data Encryption across the network



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