The network lays the foundation for communications, collaboration, and applications is the critical component for every financial institution. The BITS solution enables the secure transmission of data, voice and Internet traffic between all customer locations, over an encrypted network. Each customer is setup with their own private network, to ensure that traffic between each location is kept secure and separate from any other customer.
Our network architecture provides connectivity options for primary and secondary circuits to your office/branch locations. Using leading telecommunications providers and technologies, we can deliver both private and virtual private network solutions to any location. Offerings range from MPLS, Point-to- Point, Private Ethernet, and broadband service connections. With two (or more) connections to a location, we offer a fully dynamic and automatic fail-over solutions, helping customer mitigate network downtime.
We enforce security best practices in every solution. We encrypt and protect all data traffic with the latest approved government security protocols. Encryption occurs across all network topologies Internet, MPLS, or point-to-point, providing secure transmission of your data over any connection to our datacenters.
An extensive vendor network
BITS connects to almost 100 different vendors and service providers, including Internet Service Providers and network carriers. In addition, we have established redundant and secure connections to most financial service providers in the industry, including Core Processors and ATM, providers. We act as the aggregation point for financial institution’s connectivity. By connecting to BITS – you will connect to a significant number of telecom and service providers in the industry.
We have our backbone infrastructure located in a secure and high capacity carrier hotel, which acts as hub for fiber backbone networks, like a ‘Grand Central Station’ for connectivity. Learn more about carrier hotels and what they can do for your financial institution by watching this short video.
Security is our number one priority
Protecting your financial institution from malicious attacks continues to be a growing concern. With threats and attacks coming in all directions, your financial institution needs an extensive layered security approach.
We understand that security has a wide spectrum, touching every aspect of technology and network infrastructure. Our goal is to help customers build a layered security architecture, starting with our centralized and high availability internet defense solutions. Partnering with Dell SecureWorks, we provide around the clock protection, monitoring, and analysis of critical firewall and intrusion detection/prevention systems. This information is available to customers via dashboards and reports, through the Dell SecureWorks and MyBITS Community (portal).
And, we don’t stop there. Through other strategic partnerships, BITS provides customized cloud based solutions to provide more protection from growing web and application based threats with Cloud Based Web Security, also known as URL/Content filtering. This solution is customizable to your institution’s policies, and managed by the customer.
Relationship based account management
We develop relationships with our customer and know them by name, not by account number. Our Network Solution provides customers with a single point of contact for invoices, outages and escalations.
In times of outages, we know how frustrating it is dealing with carriers yourself. Let us handle it for you, BITS has a greater influence when escalating outages, when compared with a community financial institution trying to escalate with a carrier directly. Our solution also allows your IT manager to go on vacation without their time off being interrupted to assist in network outages. And, we understand that time is money! By using our network service, you are free to focus on managing your business rather than managing your technology.
Unmatched Availability of Five 9’s Uptime (99.999%)
With always-on datacenters, located in geographically diverse locations, we centralize the management and monitoring of all services, while providing customers with the foundation for data and Internet connectivity.
Our network and services are designed to provide full network redundancy and automatic failover ensuring optimal business continuity and service availability.
With voice and collaboration services fully dependent on the underlying network, the ability to provide high availability is crucial. We don’t just stop at the network either. Internet access, and many of our third party connections are designed to provide a fully dynamic failover no matter what component of the solutions is impacted.
To test this, we perform annual datacenter and service availability testing, with reports provided to customers, and we encourage our customers to schedule individual testing with our Customer Service Center.
BITS is a leading provider in supporting financial institutions with a full suite of network, internet, telephone and call center services. Their engineers and management team are top notch. With over twenty years of running in-house services with a complex setup of multiple vendors to manage, BITS offers our financial institution the peace of mind that they can support our infrastructure with the latest technology and the highest level of security services. BITS allows Penn Community Bank the opportunity to get back to what we do best and that is taking care of our customers and offering great products and services.
Karen Shinn, EVP/CIO, Penn Community Bank
I have had years of experience running the operations and IT for a large commercial bank. Now as the CEO of a smaller institution, I simply did not have the budget to hire the same internal IT resources. For over 10 years now, BITS has served as an extension of my internal IT team, providing all highly certified cisco engineers to keep our network and telecom infrastructure up and running 24/7.
Frank R Giancola, President & Chief Executive Officer, Mariner’s Bank
Our relationship with BITS as a hosted Unified Communications partner has been a first rate experience all around. The solution, the service, and the value are all are best-in-class. We’re able to benefit from having a local account manager who knows the unique challenges of our business, secure remote high-availability data centers, highly accessible/responsive certified engineers, and the best platform on the market. To implement and administer an on premise UC system on our own would be an order of magnitude more expensive, introduce unnecessary risk, wouldn’t be nearly as robust or resilient, and would be a constant drain on internal resources to troubleshoot and maintain. Even other hosted VoIP providers can’t match BITS’ industry-specific expertise, and that is increasingly important in this heavily regulated environment. I’m so glad we have a trusted voice partnership with BITS and would recommend them to any financial institution to handle all telecommunications needs!
Blake Zackery, VP of IT, Hoosier Heartland Bank
“BITS helped us free up significant internal resources from managing our phone system, firewall, telecom lines and router management as well as provide significant disaster recovery and business continuity capabilities. Rather than having our internal IT resources focus on managing these resources, we have repurposed those resources to now focus on more strategic IT initiatives and services that will benefit our customers. They also make compliance easier for us. They provide us with all required regulatory documentation including SOC2, financials, DR testing, etc. at no additional charge.”
Rob McFarland, VP of IT, Capital Bank of Maryland
“We decided to do business with BITS because we wanted a service provider who understands a community bank’s regulatory compliance, operations and technical requirements, yet small enough to care about my business. For me, dealing with one of the telecom giants is like dealing with a ‘too big to fail national bank’ – nominal service, limited ability to escalate and no service flexibility.”
Stan Koreyva, Amboy Bank, COO
“Our relationship with BITS and their staff has done nothing but gotten stronger since we retained their services. I would highly recommend them to anyone looking to upgrade the telecommunications in their institution.”
Jeff Gump, Farmers & Merchants Bank, President & CEO