Hosted Voice & Collaboration

With more interaction and service requests coming over the phone, your financial institution needs more than “just a dial tone” to provide great customer service. At BITS, we can help you leverage our Hosted Voice Solution to improve your service levels and promote customer loyalty.

Our Hosted Voice Solution

  • Provides a feature-rich communication platform that’s delivered as a service. That means you can eliminate capital intense phone systems and expensive phone lines at any of your locations.
  • Ensures the highest quality voice, a scalable and customizable design, feature rich options, and voice circuit and platform redundancy.
  • Allows your employees to communicate with ease and your customers to receive the phone support they deserve.
Cisco Advanced Collaboration Partner
We offer a wide variety of high-quality Cisco phones and headsets
Management/Self-Service
Perform phone administration tasks like adds, moves, and changes on your own through a simple, easy-to-use portal
Call Analytics
Get detailed call metrics and reporting to measure productivity and customer engagement
Contact Center
Improve customer service, better maintain relationships with your customers, and gain valuable business intelligence with built-in contact center capabilities with our full customer service platform
Collaboration Solutions
Incorporate Cisco WebEx or WebEx Meeting Room systems to add voice and high-definition video conferencing capabilities to any of your physical locations
CX Console
Provides banks’ customer services teams with queing and directories, auto attendant module, and agent and operator consoles
Call Recording
Leverage on-demand or always-on recording to support service excellence, policy adherence, and regulatory compliance
Mobile & Remote Phones
Solutions for your employees to work from wherever they need to
Multiple Connections

BITS’ Secure Voice Gateway (SVG) securely routes traffic back to our data centers so you can use multiple connections for optimal call routing and redundancy.

Business Continuity

Our Hosted Voice Solution is inherently redundant and includes automatic data center failover, diverse voice paths, and annual testing.

Streamline Operations

Consolidate service providers (phone company, consultants, telecom carrier) and create a predictable monthly expense that includes qualified engineering support.

Secure & Compliant

Our Hosted Voice Solution is secure, redundant, and proven with an updated roadmap that ensures we stay ahead of ever-changing industry guidelines.

 

Ready to learn more?

Download Fact Sheet

Looking for a new phone system or renewing your contracts? Reach out to us first! Learn how we can provide a solid infrastructure that enables your employees to communicate with ease and your customers to get the high-quality phone service they deserve.

Get Started today with a Free Assessment or request more information on how BITS can help your financial institution with our hosted voice and collaboration, network and connectivity, security and firewall, and managed services needs.